cocodriver Posted June 23, 2015 Report Share Posted June 23, 2015 (edited) Untrained people from Uber office are refunding costumers and they don't show it in the weekly statement.SO, i had a customer who didn't arrived after 5 minutes and 1 phone call .Like any other normal driver who doesn't have time to waste, i cancel the trip by selecting no show and get the £7 . But wait, uber will make you think you got £7 but in reality if the customer complains like all do, they will refund those £7 and you will get just 6 minutes waiting time and plus another minim 5 to get to the location, 11 minutes from your time uber is stealing x 5 days = 55 minutes every week / --200 /month--2000/ year Go to trip invoices and check every job for fare adjustment !!!!!! Shame!!! Edited June 23, 2015 by cocodriver basescu and dukeofuber 2 Quote Link to comment Share on other sites More sharing options...
basescu Posted June 24, 2015 Report Share Posted June 24, 2015 I agree, i just verified some of the jobs and have a fare adjustment for a £41 job, leaving me with just £20!!!!!!Unbelievable, good topic otherwise will never realized Quote Link to comment Share on other sites More sharing options...
steve Posted June 27, 2015 Report Share Posted June 27, 2015 happened to me as well gents.... Quote Link to comment Share on other sites More sharing options...
directx Posted July 12, 2015 Report Share Posted July 12, 2015 OMGThis is just an example guys: £48 off my payment from one jobAlan Invoice issued by Uber B.V. on behalf of: xxxxxxxxxxxx London United Kingdom Invoice Number: KOSA-xxxxxxxxxxxxx Invoice Date: 23 January 2015 Tax Point Date Description Tax Amount Net Amount 18 Jan 2015 Transportation service Adjusted Fare — 35.19 GBP 18 Jan 2015 Credit for Invoice KOSA-03-2015-0000040 — -48.75 GBP Total Net -13.56 GBP Gross Amount -13.56 GBP I checked all the fares from Jan and it comes more than £200 until now from fare adjustments I sent them an email, waiting for reply... Dont ignore it, many thanks for this post otherwise i will never had any idea. Quote Link to comment Share on other sites More sharing options...
directx Posted July 17, 2015 Report Share Posted July 17, 2015 update- after a deep calculations and analysis i realise that uber was refunding customers from their money, i was paid in full for every fare adjustment...so, well done Uber admin 1 Quote Link to comment Share on other sites More sharing options...
chris34 Posted August 14, 2015 Report Share Posted August 14, 2015 I agree, i dont think they would do such a thing, although i do not agree with the latest increase for uber phone...At the moment uber is losing money, lets see see how will be next year when 40k drivers will wait for jobs Quote Link to comment Share on other sites More sharing options...
imperator Posted August 28, 2015 Report Share Posted August 28, 2015 Uber is not stealing your money, i agree some times the cancellation fees they disappear but only because the customer is complaining, you can manually check those jobs and ask uber for explanations, 100% they will give you the money backs, i thinks this is the only problem Quote Link to comment Share on other sites More sharing options...
