Nobody Knows What Five Star Ratings Mean. That's Bad For Gig Workers. - BuzzFeed News

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BuzzFeed News

Nobody Knows What Five Star Ratings Mean. That's Bad For Gig Workers. BuzzFeed News Julian, who drives for both Uber and Lyft in San Francisco, said maintaining a good rating can be difficult because customers don't really understand them. "They think that 3 is okay, and a 4 is like a B, and 5 is exceptional," he told BuzzFeed News ...

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