My car seats four passengers. Four. Not five. Four.

[prouber]

Three separate times tonight I had to put my foot down when I roll up to a location and see a group of five 20-something YOLOs try to climb into the car. They seem to think that I'm willing to risk getting ticketed (not to mentioned sued into the stone age if we get in an accident) for a £20 ride. They know exactly what type of car they're requesting; if they need more room, that's what UberXL is for.

If I see more people wanting a ride than I can hold in my car, they get two options:
1) Request a second UberX for the other riders, or
2) Client requested cancel. £5 charge.

[Johny]

Yes, but sometimes you spend maybe 10 minutes to get there and the surge price is on this time and by the time they cancel it the surge is off  

[CalvinCabbie]

I know the feeling.  It’s almost as if some people can’t read.  Try not to let it get to you too much.  After all, you’ll soon have another paying customer to deal with.